Technology does not end with the purchase

Professional devices have to stay available. That is why service is part of the product solution: spare parts, repair, technical support and documentation. The service philosophy: fast and appropriate — with a quick response, if possible on the same day, by telephone and WhatsApp.

Spare parts

Kept available

Stock at approximately three times our own requirement. Delivery time Germany approx. two, Europe approx. three to four working days.

Repair

Short turnaround

Repairs generally leave CEYLAN within approximately one day.

Technical support

Telephone and WhatsApp

On products, application, operation, spare parts and technical functions. For the CEYLAN ROBOTS additionally by remote maintenance.

Documentation

Organised per device

Operating instructions, technical documents and product documentation, organised by category and model.

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