- 01
Kept available
We keep an extensive stock of spare parts; many of them are available directly from stock, allowing fast supply in Germany and Europe.
- 02
Short turnaround
We process repairs promptly; the turnaround depends on the scope of work and parts availability.
- 03
Telephone and WhatsApp
On products, application, operation, spare parts and technical functions. For the CEYLAN® ROBOTS additionally by remote maintenance.
- 04
Organised per device
Operating instructions, technical documents and product documentation, organised by category and model.
Service philosophy
Fast and appropriate
Professional equipment is measured by its availability. That is why the paths are short: telephone and WhatsApp instead of a queue, spare parts from our own stock, repairs with priority for warranty work — and documentation organised by device and model.
Spare parts directly from the manufacturer
CEYLAN keeps an extensive stock of spare parts; many of them are available directly from stock. This allows fast supply in Germany and Europe, partly via partners and dealers. Spare parts are structured by product and component so that the parts required can be identified and procured unambiguously. How the range is organised is shown in the category Spare parts & service (opens ceylan-shop.de).
Repair instead of unnecessary downtime
When a professional device fails, time counts. The sequence: identify the fault, determine the solution, carry out the repair, make the product available again. We process repairs promptly, aiming to make equipment operational again quickly; warranty work is given priority. The actual turnaround depends on the scope of the repair and the availability of the parts required.
Technical support by telephone and WhatsApp
CEYLAN supports professional users with questions on products, application, operation, spare parts and technical functions — by telephone and WhatsApp, Mon–Fri from 9:00 to 17:00. For the CEYLAN ROBOTS, support is additionally possible by remote maintenance.
Documentation by device and model
Operating instructions, technical documents and product documentation per device — organised by category and model. Information is clear, precise and product-specific; the documentation complements service and technical support.
Documents on request
We provide documents on a product-specific basis. Product, model and serial number are sufficient for unambiguous identification.
Service request
So that we can help quickly, the request needs six details: product, model, serial number, fault description, business and how to reach you.
Please include
- Product
- Model
- Serial number
- Fault description
- Business
- How to reach you
The email template behind the button already contains these points.
Direct contact
- Telephone
- +49 201 815039-0
- info@ceylan-online.de
- Hours
- Mon–Fri, 9:00–17:00